Previous incidents
We have noticed delays in sending messages for some phones. We working on fin...
Resolved Mar 25 at 06:24pm IST
The delays with sending messages is now resolved. All services are normal.
1 previous update
Our analytics database is being resynchronised. You may not see your latest d...
Resolved Mar 20 at 07:42am IST
The resynchronisation process was successfully completed. All the analytics metrics should be up-to date.
1 previous update
We are noticing some issues with Analytics where recent metrics are not showi...
Resolved Mar 19 at 08:00am IST
We identified the root cause of this issue and have resolved it. We have also developed measure so that it does not occur again.
1 previous update
We're noticing some delays in sending messages. Our team is working on a fix.
Resolved Mar 14 at 12:20pm IST
This issue is now resolved. Please let us know if you still face issues in sending messages on Periskope.
1 previous update
We are noticing some delays in sending messages. We are working on a fix.
Resolved Mar 13 at 05:00pm IST
This issue is now resolved. Some messages may have been missed in the last 5 minutes. Future messages should be flowing as expected.
1 previous update
We are facing issues with our database and are performing and emergency restart
Resolved Mar 13 at 10:45am IST
The issue is now resolved
1 previous update
We're facing some delays in syncing flagging and ticket events
Resolved Mar 08 at 02:30pm IST
The sync issue is now resolved. We've applied a fix and are now monitoring.
1 previous update
Some messages were delayed / dropped in delivery
Resolved Mar 04 at 09:04pm IST
The issue has now been resolved. All connections are restored
1 previous update
We're experiencing issues with AI flagging and rules execution
Resolved Feb 28 at 04:58pm IST
We've applied a fix and are monitoring the same
1 previous update
Webhooks were failing on some URLs in the ap-south1 (INDIA) region
Resolved Feb 27 at 09:48am IST
We've applied a fix and the issue is resolved now. Our team is monitoring it
1 previous update
Some phones may be disconnected during our maintenance. Please reconnect.
Resolved Jan 30 at 08:18pm IST
Our services back online. You should be able to connect your phones to Periskope and resume your operations. Please let us know if you are still facing any issues with Periskope.
1 previous update
Issues with New Chats loading on Periskope
Resolved Jan 20 at 12:11pm IST
We are noticing some issues with New Chats not being loaded on Periskope. We are working on a fix. You will be notified as soon as the issue is resolved.
Delays in Automated Ticketing
Resolved Jan 16 at 06:17pm IST
We are noticing delays in Automated Ticket Creations. Our team is working on a fix and you will be notified of the status soon.
Message metrics downtime on Analytics
Resolved Jan 06 at 07:11pm IST
We have fixed the issue on the Analytics screen. You should be able to access Message Metrics and other Analytics pages smoothly now.
Realtime sync issue for tickets
Resolved Jan 03 at 06:02pm IST
We have applied a fix for the tickets realtime issue and are currently monitoring it.
1 previous update