Previous incidents
Services are temporary down due to global outage of our upstream network prov...
Resolved Dec 05 at 02:44pm IST
The issue has been resolved by our upstream provider and our services are back online. We are monitoring the performance.
1 previous update
Analytics values for Message Metrics are incorrect
Created Dec 03 at 09:46am IST
We have noticed that certain values for message metrics including flagged message count and median response time is not correct for some users. We know the root cause of this issue and it will be resolved by the start of next week.
We are noticing delays in Webhook, AI and Broadcast delivery
Resolved Dec 01 at 09:37pm IST
We identified the root cause of the problem and resolved the issue. All services are back online.
1 previous update
Analytics is currently out of sync
Resolved Dec 01 at 08:00am IST
We successfully resynced our Analytics Database. Data is up to date now.
2 previous updates
We are currently facing a downtime in the db. Back in a few minutes
Resolved Nov 26 at 06:43pm IST
We're back online. Apologies for the downtime
1 previous update
We are noticing issues with login and loading the workspace. We are investiga...
Resolved Nov 24 at 04:58pm IST
The issue has been resolved and all our systems are back online.
5 previous updates
Temporary connection interruption on selective phones
Resolved Nov 19 at 06:24pm IST
Phone connections have now been stabilized. All interrupted phone connections have been restored.
Global AWS outage
Resolved Oct 20 at 03:48pm IST
The situation is now resolved and we are monitoring the situation
1 previous update
Realtime updates to messages are affected due to an upstream outage
Resolved Oct 02 at 10:20am IST
A fix has now been applied. Realtime is now restored
2 previous updates