Messages are failing to be delivered or decrypted
Resolved
Aug 06, 2025 at 06:26pm UTC
We've deployed a fix and are monitoring it
Affected services
Updated
Aug 06, 2025 at 05:40am UTC
We are still getting reports of delivery on some devices sporadically. Our team is working with external teams to diagnose and fix this
Affected services
Updated
Aug 06, 2025 at 02:22am UTC
Message delivery issues have dropped significantly now. We will fail messages that do not receive an acknowledgement for more than 5 seconds
Affected services
Updated
Aug 05, 2025 at 03:51pm UTC
We have pushed a fix and are monitoring delivery rates
Affected services
Updated
Aug 05, 2025 at 10:03am UTC
As a temporary measure, we are now marking messages as errored (where we do not receive a delivery acknowledgement within a few seconds)
We are working on a fix with external teams here
Affected services
Created
Aug 04, 2025 at 10:01am UTC
We are observing some issues in delivery of messages. It may show up as -
"Waiting for this message" on some recipient devices
This is due to a migration by Meta over the weekend. Our team is working to identify the root cause and fix this
Affected services