Messages are failing to be delivered or decrypted
Resolved
Aug 06 at 11:56pm IST
We've deployed a fix and are monitoring it
Affected services
Updated
Aug 06 at 11:10am IST
We are still getting reports of delivery on some devices sporadically. Our team is working with external teams to diagnose and fix this
Affected services
Updated
Aug 06 at 07:52am IST
Message delivery issues have dropped significantly now. We will fail messages that do not receive an acknowledgement for more than 5 seconds
Affected services
Updated
Aug 05 at 09:21pm IST
We have pushed a fix and are monitoring delivery rates
Affected services
Updated
Aug 05 at 03:33pm IST
As a temporary measure, we are now marking messages as errored (where we do not receive a delivery acknowledgement within a few seconds)
We are working on a fix with external teams here
Affected services
Created
Aug 04 at 03:31pm IST
We are observing some issues in delivery of messages. It may show up as -
"Waiting for this message" on some recipient devices
This is due to a migration by Meta over the weekend. Our team is working to identify the root cause and fix this
Affected services