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Degraded

Messages are failing to be delivered or decrypted

Aug 04 at 03:31pm IST
Affected services
Periskope Console

Resolved
Aug 06 at 11:56pm IST

We've deployed a fix and are monitoring it

Updated
Aug 06 at 11:10am IST

We are still getting reports of delivery on some devices sporadically. Our team is working with external teams to diagnose and fix this

Updated
Aug 06 at 07:52am IST

Message delivery issues have dropped significantly now. We will fail messages that do not receive an acknowledgement for more than 5 seconds

Updated
Aug 05 at 09:21pm IST

We have pushed a fix and are monitoring delivery rates

Updated
Aug 05 at 03:33pm IST

As a temporary measure, we are now marking messages as errored (where we do not receive a delivery acknowledgement within a few seconds)

We are working on a fix with external teams here

Created
Aug 04 at 03:31pm IST

We are observing some issues in delivery of messages. It may show up as -
"Waiting for this message" on some recipient devices

This is due to a migration by Meta over the weekend. Our team is working to identify the root cause and fix this